Support

Help, bug reports, feature requests

Running into something? Want a new sound in the next pack? We want to hear from you.

Email us

We reply within 2 business days.

Frequently asked questions

The sound doesn't play when I plug in my charger

Vocabcord uses the iOS Shortcuts automation framework to detect the charger. Make sure you've completed the setup:

If it's still silent, check your phone isn't in silent mode and your volume is up.

I imported my own sound but nothing plays

Vocabcord supports .mp3, .m4a, .wav, and .aiff files. Very long files (more than ~30 seconds) may be truncated. Try re-selecting the sound in the Vocabcord app to confirm it plays from the preview, then reopen your Shortcut and re-add the action.

I paid but the sounds are still locked

Tap "Restore Purchase" on the paywall screen. This asks Apple to re-check your purchase history and unlock your sounds. If that doesn't work, email us with your Apple ID receipt (found in your email inbox) and we'll sort it out.

Can I get a refund?

All purchases are processed by Apple, so refund requests go through them. Visit reportaproblem.apple.com, sign in, find your Vocabcord purchase, and request a refund. Apple decides — we don't see the transaction.

Does Vocabcord work on iPad / Mac / Apple Watch?

Vocabcord is iPhone-only for now. The charger-plug automation relies on iOS Shortcuts triggers that are most reliable on iPhone. iPad and Mac versions may come later.

Can I suggest a sound?

Yes. Email us with a description or a link to the sound you want. We add community-requested sounds to the monthly packs.

Can I use these sounds commercially?

No. The sounds bundled with Vocabcord are licensed for personal use only within the app. See our Terms of Service for details.

Other ways to reach us

For bug reports with logs or screenshots, email is best. Please include: